Shipping policy

SHIPPING POLICY

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A O G P ("we" and "us") is the operator of (http://aogp.net) ("Website"). By
placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this
arrangement to mutually protect and set expectations on our service.

SECTION 1 - GENERAL
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

SECTION 2 - SHIPPING COSTS
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

SECTION 3 - RETURNS
SECTION 3.1 - RETURN DUE TO CHANGE OF MIND
A O G P will happily accept returns due to change of mind as long as a request
to return is received by us within 3 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
A O G P will refund the value of the goods returned but will NOT refund the
value of any shipping paid.

SECTION 3.2 - WARRANTY RETURNS
A O G P will happily honor any valid warranty claims, provided a claim is
submitted within 30 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect A O G P to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) a refund in store credit
(b) a replacement item sent to you (if stock is available)

SECTION 3.3 - DEFECTIVE MERCHANDISE
All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing to hello@aogp.net . A O G P reserves the right to request photographic support regarding Defective Merchandise before authorising a return
We may, where possible, offer to repair the item. If this is not possible, or not what you prefer, we will issue a replacement. Shipping, tax and duties’ costs on faulty or damaged items/ replacements will not be charged after the initial delivery. Cash refunds or credited back to the credit card are not available.

SECTION 4 - DELIVERY TERMS
SECTION 4.1 - TRANSIT TIME DOMESTICALLY
In general, domestic shipments are in transit for 2 - 7 days

SECTION 4.2 - TRANSIT TIME INTERNATIONALLY
Generally, orders shipped internationally are in transit for 4 - 22 days. This
varies greatly depending on the courier you have selected. We are able to offer
a more specific estimate when you are choosing your courier at checkout.

SECTION 4.3 - DISPATCH TIME
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

SECTION 4.4 - CHANGE OF DELIVERY ADDRESS
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

SECTION 4.5 - P.O. BOX SHIPPING
A O G P will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

SECTION 4.6 - MILITARY ADDRESS SHIPPING
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

SECTION 4.7 - ITEMS OUT OF STOCK
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

SECTION 4.8 - DELIVERY TIME EXCEEDED
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

SECTION 5 - TRACKING NOTIFICATIONS
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

SECTION 6 - PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

SECTION 7 - DUTIES & TAXES
SECTION 7.1 - SALES TAX
Sales tax has already been applied to the price of the goods as displayed on the
website

SECTION 7.2 - IMPORT DUTIES & TAXES
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

SECTION 8 - CANCELLATIONS
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.

SECTION 9 - INSURANCE
Parcels are insured for loss and damage up to the value as stated by the
courier.

SECTION 9.1 - PROCESS FOR PARCEL DAMAGED N-TRANSIT
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

SECTION 9.2 - PROCESS FOR PARCEL LOST IN-TRANSIT
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

SECTION 10 - CUSTOMER SERVICE
For all customer service enquiries, please email us at hello@aogp.net